Faq: Frequently asked questions
Privacy | Faq: Frequently asked questions | Delivery methods and shipping charges | Payment method | Guarantee and right of return
FAQ: MOST ASKED QUESTIONS
What is the shopping bag?
The shopping bag is the virtual area that contains the articles you selected while you were visiting the shop. It is possible to modify the shopping bag, by selecting and eliminating products.
How can I check the content of my shopping bag?
When you click on the image of the shopping bag, a list of all articles you selected until that moment will appear immediately.
How can I modify the content of my shopping bag?
On the page with the list of the content of your shopping bag, you can eliminate each single article by clicking on the "basket" related to that particular product, or you can eliminate the entire content by clicking on "cancel". It is possible to change the quantity through the "quantity" button. To check out the new content of your shopping bag after the modifications, you can click on "update".
How can I order the products I have in my shopping bag?
On the page with the shopping list, click on "purchase". Right after that the total will be calculated with eventual shipping costs, you will be asked to confirm your personal data and through a concluding reassuming page it will be possible to confirm the order and to proceed with the payment.
When exactly do I send the order?
The order will be sent only from the final reassuming page on the end of the procedure by clicking on "send order"..
Can I cancel an order?
If you contact right away our Client Service by phone at the number +39 0577 289192 or by e-mail, it is possible to cancel the order.
How can I obtain a written receipt of my order?
After you have sent the order, a page of confirmation will appear, which can be printed as a receipt. You will also receive a reassuming e-mail of the purchase with the number and the date of the order (which we ask you to maintain in case you have to contact our Client Service).
